Is Poor Copier Service Harming the Health of your Team?

In the Healthcare space, business technology performance is essential to healthy business operations.

The life cycle of patients is led by document processes. From intake to discharge to final billing, every aspect of the patient journey is accompanied by documentation. Your Multi-function Printers (MFP) and Copiers are vital components in this system of patient care.

In the average office environment, over 70% of daily functions will run through an MFP. In the healthcare space, that number is even higher. Be it scanning, OCR, printing, or communication with your ERM, networked printing and scanning devices are essential for your team's success.

Your Technology Vendor

Your office technology vendor will typically sell and service your large MFPs. Some vendors will also service your smaller printers. How well does your vendor perform?

Ask yourself what happens when one of your devices goes down.

• How does that device going down affect your operations?
• How long are your devices typically down before your service company gets them back up to 100% functionality?
• What effect does this have on the routines of your administrators, nurses and doctors? How valuable is their time?
• What about the effect on billing and cash flow?

Poor Copier Service is a Serious Liability

The technology vendor servicing your team should be a partner in your business. If that partner is not repairing that equipment on the first call nearly every time, they are harming your operations.

When you pay for business technology service, you are not buying devices. You are paying for the output and functionality that technology provides. If those devices are down for any extended period (more than a few hours), your productivity is being harmed. Your team is having to walk to another department to complete their workload. In situations where staffing is already maxed, this causes undue hardship for your team.

Show Me the Money

Here is an example. The average annual salary for a Registered Nurse Lvl I in Houston, Texas is roughly $61,000. That is just over $29 per hour before taxes. If that nurse's productivity is impacted even 10% by a device down for an extended period of time, that is a cost of $34 per day per nurse. The real impact is likely much higher than this figure.

The Difference of a Quality Provider

A quality provider is the only responsible choice for healthcare providers. Your teams cannot afford to wait for parts to be ordered or for inexperienced technicians to troubleshoot issues. UBEO staffs only Master Service Technicians. Any technician that services our customers has 5 or more manufacturer certification classes and averages 18 years experience.

There are a host of other benefits of partnering with UBEO.

• IT Support for Networked Devices included - many calls resolved within 7 minutes over the phone
• U-Manage Rental Agreement allows for the benefits of long term financing with the flexibility of a rental
• Business Technology Assessment shows full scope of current spend and work-flow needs

Reach out to us to get a full understanding of what a UBEO partnership and can do for you.