If you are considering partnering with a third-party provider for quality IT support, there are many factors to take into consideration. Finding the right service provider is imperative to a successful partnership and the overall security of your network. Before you commit, here are four questions to ask.
Why Should I Choose You? When choosing quality IT support, you want to conduct thorough research and hear different pitches. During this process learn how long they have been in business, how many years they have been offering managed IT as a service, and look for customer testimonials. Typically, reputation and track record speak volumes but never hesitate to ask tough questions.
What Type of Support Do You Offer? When signing up for IT support, you want to make sure you are actually getting comprehensive service. Look at the services provided to ensure they align with your needs. Do you need complete 24/7 coverage and technical support access? Will you be relying on them for all of your tech needs or do you have an in-house staff who can handle minor incidences? What is included in your service agreement? All of these things are important to understand before you sign a contract.
How Do You Manage Projects? You want to understand how your quality IT support provider handles projects, delegates tasks, and k, and manages workloads. To get the best customer service you want a partner what has a dedicated project management team and certified experts to handle your needs.
What Is Your IT Strategy? Avoid providers who rely on traditional “break-fix” methodologies and seek out those who practice proactive monitoring and management. A practical, hands-on approach is much better at preventing costly downtimes and frustrating setbacks. Also, learn about any available automation options.