UBEO Success Story: Palo Pinto General Hospital

The Customer

Palo Pinto General Hospital is a rural hospital located in Mineral Wells, Texas. As a rural hospital, PPGH is responsible for the medical care of thousands of residents spread over a vast geographical area. Their team of dedicated nurses, doctors, and hospital administrators work tirelessly to ensure that the needs of their patients are met.

 They require not only the latest in business technology but technology that is reliable. With previous providers, their devices would be down for 3 to 5 business days before they even saw a technician respond and the initial response was no guarantee the equipment would be back up and running. Reliability was a significant challenge for PPGH. 

The Challenge

PPGH was faced with three primary challenges:

• Extended down-time
• Endpoint Security Concerns
• Uncontrolled Printing Costs

The Solution 

UBEO solved these challenges with a few key initiatives:

• Local Master Service Technicians
• UBEO’s Premier Healthcare Endpoint Security Solution
• Print-tracking software for proactive cost control monitoring

The Results 

PPGH is much more confident in the areas of HIPAA compliance and network security. PPGH’s downtime has been reduced from days to hours through proactive maintenance and print device redundancy. 

Local Master Service Technicians: UBEO hires only Master Service Technicians. These technicians average 15 years of experience. The benefit of hiring well-trained, Master Service Technicians is that these techs get your equipment up and running faster than your average technician. They have seen it all and know the right fix every time. Our techs fix your equipment 94% of the time on the FIRST CALL.

UBEO’s Premier Endpoint Security Solution: Endpoint security is important for every business, but it is especially important in healthcare. Team members need access to private information to do their jobs, but this also presents a risk of violations of privacy and security. UBEO’s endpoint security solution is certified for use in secure government applications and servers. This means it meets the most stringent security standards and will keep your environment secure and permit access to only those team members with the appropriate security credentials. 

Print Tracking Software: This solution allows for implementing cost controls, applying print policies universally across your system with ease, and the ability to release print jobs securely from any device. Tie your company’s cost control initiatives to wellness, your organizational mission and provide your team with additional tools to improve workflow. 

Interested in learning more about UBEO's Healthcare Solutions?

Visit our healthcare solutions page and get a better understanding of how a UBEO partnership can help your organization. If you're ready to speak with a healthcare solutions expert, contact us!