Trending

As industry leaders and newcomers alike search for ways to stay ahead of the competition, the business world is seeing a few trends pop up that will stick around well past the new year. Trends such as improved security and management of data, streamlined print services, and expert personnel are a few of the 2016 must-haves.

Improved Security and Data Management

By adopting a new Electronic Document Management (EDM) strategy companies are finding that they are now capable of storing and retrieving business data and documents electronically and bypassing the difficult storage processes of old. EDM organizes and stores documents while meeting the complicated and rigorous demands of government regulations such as HIPAA.

Streamlined Print Services

With a new year comes the motivation for printer standardization. Businesses across all industries are seeking to cut costs and streamline their back-office operations. To fully understand and develop a complete document solution for your organization, a Business Technology Assessment (BTA) is the place to start. A Business Technology Assessment (BTA) is a service in which document technology experts examine your operations to develop a strategy tailored to your organization's unique document production needs.   

Impeccable Service

In today’s tough economic climate, many service providers are being forced to cut costs thereby reducing overall service performance and customer satisfaction. In many industries including business technology, most providers are trending towards cutting costs by lowering the bar on service. This trend impacts and diminishes the results and expectations that businesses place upon the performance of their print devices in the office. This is a costly mistake that your business will have to pay for. A friendly technician that does not solve your service issue on the first visit creates an interruption to the workflow in the office. Service for your office copier is about more than a friendly technician. When your print device is not fixed properly on the first visit, your business suffers from unnecessary down-time. Technicians being unable to fix equipment on the first visit can be caused by a lack of experience or competence, intentional low inventory of vital parts, and even directives from management not to replace parts until they are completely worn. 

This level of poor service leads to increased downtime. A low quality provider that averages 6% more system downtime will cost you an additional $20.16 per user/month in lost productivity. The average office has between 8 and 12 users per office multi-function print device which can equate to $242.00/month in implication costs. How many office workers does your organization have? 

In the case of service, you do not want to be a recipient of this market service trend. While quality office technology providers may initially cost a bit more, the result is increased uptime, higher staff productivity and overall the best long term value.  

As the excitement of the new-year fades and the groundwork begins, invest in the 2016 must-haves by contacting us and experience the benefits of new trends!